Satisfaction Guarantee

Steep & Brew's Satisfaction Guarantee Program

Thank you for considering and purchasing Steep & Brew for your coffee experience. We are sincerely disappointed that you were unhappy with your coffee, and truly hope you will consider Steep & Brew again in the future. To receive your reimbursement, please mail the following to the address below within two weeks of your purchase date:

Print and complete this Satisfaction Guarantee Reimbursement form
(click on the form name to open the form)
The original, dated register receipt, with your Steep & Brew Coffee purchase circled
The original UPC bar code from your Steep & Brew bag taped to the back of the receipt.

Mail the above to:

Steep & Brew Coffee • 855 E. Broadway • Madison, WI 53716 • Attn. Satisfaction Guarantee

Please allow 3-4 weeks for processing of your reimbursement request.

Note: This offer is only valid on Steep & Brew 10-12oz bags, purchased at stores displaying the Steep & Brew Satisfaction Guaranteed offer. The completed form, original register receipt, and UPC cut from the bag must be mailed within two weeks of your purchase. Complete rules are below

Steep & Brew Satisfaction Guarantee Rules and Restrictions: All requests must be postmarked within two weeks of the purchase date. Purchase must be from a store displaying the Satisfaction Guarantee materials at time of purchase. Refunds are available to individuals only. Photocopied, faxed or handwritten receipts will not be accepted. Requests which at the sole discretion of Steep & Brew do not comply with the terms and conditions of this offer, including any fraudulent offers, are invalid. Duplicate requests and requests deemed to be invalid will be rejected. Rejected requests will not be returned. Keep a copy of your submitted requests, sales receipts, and UPC for your records. All submitted requests remain the property of Steep & Brew Coffee Roasters. This offer is not valid in conjunction with any other offer. Steep & Brew is not responsible for late or misdirected mail. P.O. Boxes will not be honored. Allow four weeks for processing, ©2009 Steep & Brew Coffee Roasters, Inc. All rights reserved.

Our promise: Information you provide to Steep & Brew will only be used in conjunction with this offer, and will not be shared with, or sold to anyone. No persons outside of the company will have access to this information at any time. Contact information will only be used to reimburse your purchase, or to follow up on your questions that may arise from your satisfaction guarantee submission.


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